The Joy of Self Service

One of our first customers in the United Kingdom, way back in 2003, was an NHS organisation thta purchased Imanami's WebDir v2 application solely to provide a directory search tool that they could use in their new intranet.
In the ensuing 6 years since this first installation, which Phil did himself, we've kept a close relationship with this customer and over the years this small installation has changed in so many ways. Now, not only do they use the power of GroupID's search facility but they now have a fully configured portal environment that also:

1. Provides an update 'wizard' that takes a user through the process of updating their own information by following a number of structured steps.
2. Provides self service capabilities to users to update a number of other attributes that the customer did not want to be covered in the update wizard.
3. Incorporates the inbuilt Self Service workflow to notify responsible resources and provide authorization for changes prior to publication to the live directory.
4. Has been fully integrated with the SharePoint intranet so that subject managers can grant group access to users without recourse to the IT helpdesk (resulting in an estimated 10% reduction in user management calls to the helpdesk!) and so that users themselves can request access to information through group membership.

We're hoping to get a case study organised in the very near future.

NS